Privacy Policy

Last updated: May 2026

1. Who We Are

FreelaMe ("we", "our", "us") is a SaaS platform that helps freelancers manage invoices, contracts, and payments. We are the data controller for the personal data we collect through this service.

Contact: hello@freela.me

2. What Data We Collect

We collect the following categories of personal data:

  • Account data: Name, email address, password (hashed)
  • Business data: Company name, address, VAT number, bank details
  • Client data: Names, email addresses, and addresses of your clients that you enter into the platform
  • Financial data: Invoice amounts, payment records, expense data
  • Usage data: IP address, browser type, pages visited, and timestamps
  • Payment data: Processed securely by Stripe — we do not store card numbers

3. How We Use Your Data

  • To provide and operate the FreelaMe service
  • To process payments via Stripe
  • To send transactional emails (invoice notifications, receipts)
  • To comply with legal obligations (e.g. tax, fraud prevention)
  • To improve the platform based on usage patterns

4. Legal Basis for Processing

We process your data under the following lawful bases (UK GDPR Article 6):

  • Contract: To fulfil our service agreement with you
  • Legitimate interests: To improve our service and prevent fraud
  • Legal obligation: To comply with applicable laws
  • Consent: For non-essential cookies and marketing communications

5. Data Sharing

We share data only with trusted third parties necessary to operate the service:

  • Stripe — payment processing
  • Microsoft Azure — cloud hosting and database
  • SendGrid / SMTP provider — transactional email delivery

We do not sell your data to third parties.

6. Data Retention

We retain your account data for as long as your account is active. After account deletion, we retain financial records for 7 years to comply with HMRC requirements. Usage logs are deleted after 90 days.

7. Your Rights (UK GDPR)

You have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate data
  • Request deletion of your data ("right to be forgotten")
  • Restrict or object to processing
  • Data portability
  • Lodge a complaint with the ICO: ico.org.uk

To exercise any right, contact us at hello@freela.me.

8. Security

We use industry-standard security measures including encrypted connections (TLS), hashed passwords, and access controls. We conduct regular security reviews.

9. Changes to This Policy

We may update this policy from time to time. We will notify you by email of material changes. Continued use of the service after changes constitutes acceptance.